Alibaba Return Policy

Complete return policy guide with all the details you need

Quick Overview

7-30 days

Return window

🚚

Mail, Trade Assurance Dispute

Return methods

Return Fees Apply

Cost

Extended Window: Trade Assurance orders get extended protection

⚠️Return Requirements
  • Trade Assurance order required for protection
  • Contact supplier directly first
  • Quality inspection reports may be needed
  • Return shipping costs negotiated with supplier
🚨Special Rules & Exceptions
  • Sample orders: Return policy varies by supplier
  • Bulk orders: Usually custom return agreements
  • Custom manufacturing: Limited return options
  • Trade Assurance: Up to order value protection
📦Available Shipping Companies
💡Pro Tips for Easy Returns
  • Always use Trade Assurance for protection
  • Negotiate return terms before ordering
  • Request samples before bulk purchases
  • Document all communications with suppliers

Information last updated: January 2025. Always verify with Alibaba for the most current policy.