H&M Return Policy
Complete return policy guide with all the details you need
✅Quick Overview
⏰
30 days
Return window
🚚
In-store, Mail, H&M App
Return methods
✅
Free Returns
Cost
Extended Window: H&M Members get extended holiday return period
⚠️Return Requirements
- Items must have tags attached
- Must be unworn and unwashed
- Receipt or order confirmation needed
- Underwear: Hygiene seal must be intact
🚨Special Rules & Exceptions
- Swimwear: Must have hygiene sticker intact
- Beauty products: Must be unopened
- Conscious Collection: Same return policy applies
- Sale items: Returnable within same timeframe
📦Available Shipping Companies
💡Pro Tips for Easy Returns
- H&M Members get free returns
- Try shoes indoors first to test fit
- Use H&M app for easy return process
- Store credit available without receipt
Information last updated: January 2025. Always verify with H&M for the most current policy.