John Lewis Return Policy
Complete return policy guide with all the details you need
✅Quick Overview
⏰
up to 2 years
Return window
🚚
In-store, Mail, Click and Collect
Return methods
✅
Free Returns
Cost
Extended Window: Lifetime guarantee on many items
⚠️Return Requirements
- Items must be in resaleable condition
- Original packaging preferred
- Receipt or proof of purchase helpful
- No time limit on many items
🚨Special Rules & Exceptions
- Furniture: Extended returns up to 2 years
- Electronics: Standard consumer rights apply
- Clothing: Must be unworn
- Beauty: Must be unopened
📦Available Shipping Companies
💡Pro Tips for Easy Returns
- Most generous return policy in UK
- Up to 2-year guarantee on many products
- John Lewis Partnership employees benefit
- Premium UK department store
Information last updated: January 2025. Always verify with John Lewis for the most current policy.