Macy's Return Policy
Complete return policy guide with all the details you need
✅Quick Overview
⏰
90 days
Return window
🚚
In-store, Mail
Return methods
✅
Free Returns
Cost
Extended Window: Star Rewards members may get extended periods
⚠️Return Requirements
- Receipt or proof of purchase required
- Items must be in original condition
- Tags should be attached when possible
🚨Special Rules & Exceptions
- Fine jewelry: 30 days with receipt
- Mattresses: 120 days
- Electronics: 30 days
- Final sale items: No returns
📦Available Shipping Companies
💡Pro Tips for Easy Returns
- Star Rewards members get free return shipping
- Use Macy's app to track purchases
- Holiday purchases get extended return window
- Customer service is generally flexible
Information last updated: January 2025. Always verify with Macy's for the most current policy.