Zalando Return Policy
Complete return policy guide with all the details you need
✅Quick Overview
⏰
100 days
Return window
🚚
In-store, Mail, Parcel Shop
Return methods
✅
Free Returns
Cost
Extended Window: Zalando Plus members get unlimited returns
⚠️Return Requirements
- Items must be unused and unworn
- Original tags and packaging intact
- Receipt or proof of purchase needed
- Clean condition
🚨Special Rules & Exceptions
- Swimwear: Must have hygiene stickers
- Underwear: Must have hygiene stickers
- Beauty: Specific return conditions apply
- Personalised items: Non-returnable
📦Available Shipping Companies
💡Pro Tips for Easy Returns
- Zalando Plus: 365-day returns
- 100-day standard return window
- Free returns on most items
- Europe's leading online fashion retailer
Information last updated: January 2025. Always verify with Zalando for the most current policy.